Energy Concessions and Hardship Programs

Government Concessions by State

NSW

• Low Income Household Rebate: Up to $285/year
• Family Energy Rebate: $180/year
• Medical Energy Rebate: $285/year

Victoria

• Annual Electricity Concession: 17.5% off bills
• Utility Relief Grant: Up to $650 one-off

Queensland

• Electricity Rebate: $372/year
• HEEAS: Up to $720 one-off

South Australia

• Energy Concession: Up to $249.60/year

Western Australia

• Energy Assistance Payment: $305.25/year
• HUGS: Up to $584

Retailer Hardship Programs

All retailers must offer:

• Payment plans
• Bill smoothing
• Debt waiver (in some cases)
• Free energy audits

State Ombudsman Contacts

• NSW (EWON): 1800 246 545
• VIC (EWOV): 1800 500 509
• QLD (EWOQ): 1800 662 837
• SA (EWOSA): 1800 665 565
• WA: 1800 754 004
• TAS: 1800 001 170